What if I disagree with the recommendations you make?
You are not required to move ahead with any upgrades we recommend. If possible, we will work with you to explore changes to the suggested plan, within the confines of the program and our energy efficiency analysis.
We understand that some people may not be happy with what we can offer. We do not have an unlimited budget, so we do have to make some hard decisions – there are participants and homes that might get priority over others.